Privacy Policy — Salys CRM

Summary: Salys CRM uses the data required to authenticate users, manage their professional activity, support certain job-related actions and send notifications. Salys does not sell personal information or use it for third-party behavioral advertising.

1. Controller and scope

This policy explains how Salys (“Salys,” “we,” or “us”) handles personal information when you use the Salys CRM mobile application, the related web service and services available through salys.app.

For privacy questions, contact [email protected].

2. Information we may process

Account and authentication

Name, email address, profile image and language preferences.
Authentication identifiers and session tokens. When Google Sign-In is used, Salys may receive your name, email address, profile image and a Google account identifier.

Business information

Company information, team members, roles and permissions.
Information entered about clients, prospects, jobs, schedules, quotes, invoices, payments and financial transactions.
Addresses, business contact information, notes and documents required to provide the service.

Location

With your permission, the app may collect precise or approximate location when you use a feature that requires it, including starting or completing a job, recording the corresponding coordinates or checking the distance from the expected location. The app does not request permanent background location.

Camera, photo library and files

With your permission, the app accesses only the photos or files you select, or the camera when you choose to take a picture, for example for a profile image, receipt or job.

Notifications and technical information

Push-notification token, platform, technical installation identifier and notification preferences.
IP address, app version, device type and technical logs required for security, troubleshooting and operation of the service.

3. How information is used

We use information to:

create, secure and administer accounts;
provide client, job, team, quote, invoice and finance features;
record job-related actions when a location feature is enabled;
send requested operational notifications;
prevent fraud, protect the service, correct errors and provide support;
comply with legal and accounting obligations.

4. Sharing and service providers

Information may be available to authorized members of the same business according to their roles. It may also be processed by providers that are strictly necessary to operate the service, including:

Google and Firebase for authentication and notifications;
Expo for certain application technical services and update delivery;
hosting, network-security and content-delivery providers, including Cloudflare;
OpenStreetMap/Nominatim when an address search or suggestion is requested;
payment or messaging providers when the user requests the corresponding feature.

We may also disclose information when required by law, to protect users or to defend our rights. Salys does not sell personal information.

5. Retention and security

Information is retained for as long as necessary to provide the service, comply with legal obligations, resolve disputes and maintain security. Certain business or accounting records may need to be retained for longer periods as required by law.

We use reasonable organizational and technical safeguards to limit unauthorized access, loss, alteration or disclosure. No system can guarantee absolute security.

6. International processing

Some providers may process information in other countries. When this occurs, we use applicable contractual and technical safeguards to maintain an appropriate level of protection.

7. Your rights and account deletion

Depending on where you live, you may request access, correction, export or deletion of your personal information, withdraw consent or object to certain processing.

To request deletion of your Salys CRM account and associated personal information, email [email protected] from the address linked to your account with the subject “Salys account deletion request.” We may request identity verification. Information that must be retained for legal, accounting, security or third-party-rights reasons will be deleted after the applicable retention period.

Request account deletion

8. Children

Salys CRM is a professional tool and is not directed to children. We do not knowingly seek to collect personal information from anyone below the legal age required to use the service.

9. Changes

We may update this policy to reflect changes to the service or applicable requirements. The last-updated date shown at the top of the page will be revised accordingly.